Shipping policy
Last updated: November 10, 2026
Thank you for shopping with AbMat! We're committed to getting your equipment to you as quickly and efficiently as possible. Below, you'll find everything you need to know about shipping, delivery, and order processing.
Order Processing
Most orders placed before 3:00 PM ET / 2:00 PM CT / 1:00 PM MT / 12:00 PM PT, Monday through Friday (excluding federal holidays), ship the same business day.
Orders placed after the cutoff typically ship the next business day. Processing times may vary depending on the product and order requirements.
For product-specific shipping cutoff times and estimated delivery dates, please refer to the information displayed on each product page.
Shipping Methods & Delivery Times
Most orders ship via UPS Ground and arrive within approximately 3–5 business days after shipment.
Delivery estimates may vary depending on the product, shipping destination, and carrier conditions. Weather, holidays, and other circumstances beyond our control may also affect delivery times.
Estimated delivery dates are provided for your convenience and are not guaranteed.
Shipping Costs
Select AbMat products qualify for free shipping. For all other products, shipping rates are calculated at checkout based on your order and delivery destination.
Our shipping rates reflect our negotiated rates with UPS. We do not add a markup to shipping charges.
Any applicable shipping costs will be displayed at checkout before you complete your purchase.
Order Confirmation & Tracking
You'll receive an order confirmation email shortly after placing your order, followed by a shipping confirmation email once your order has been processed for shipment.
Tracking information will be provided when available. Please allow time for the carrier to update tracking details after your package ships.
If you need assistance locating your order or checking its status, contact us at support@abmat.com with your order number.
International Shipping
We offer international shipping through a custom quote request process.
If you're located outside the United States, please contact support@abmat.com or submit an inquiry through our Contact Us page with the products you'd like to purchase and your shipping destination.
Our team will review your request and provide available shipping options, rates, and estimated delivery times.
International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country. These charges may not be included in your shipping quote.
We're working toward offering international shipping directly through our standard checkout.
Shipping Address Accuracy
Please double-check your shipping address before completing your purchase.
If you need to correct or update your address, contact us as soon as possible. Address changes can only be accommodated before an order has been processed or shipped.
AbMat cannot guarantee address changes once an order enters fulfillment.
Lost, Damaged, or Delayed Shipments
If your order arrives damaged, appears to be lost, or experiences an unexpected delay, please contact support@abmat.com with your order number and a description of the issue.
For damaged shipments, photos of the product and packaging are helpful when available.
Our team will review the situation and assist you with the appropriate next steps, including coordinating with the shipping carrier when necessary.
Order Changes & Cancellations
Need to modify or cancel an order? Please contact us as soon as possible, preferably by phone at 618-628-0111.
Orders can only be modified or canceled before they have been processed or shipped. Because many orders ship the same business day, we recommend contacting us immediately.
Once an order has been processed or shipped, our standard Return Policy applies.
Questions?
If you have any questions about shipping or your order, our team is here to help.
Email: support@abmat.com
Phone: 618-628-0111
Phone Support Hours: Monday–Friday, 9:00 AM–5:00 PM CT
You can also reach us through our Contact Us page.